Forum Discussion

johanforsmark's avatar
johanforsmark
Community Member
6 years ago

preview not showing

working on a new project in rise. In edit everything works fine but as I try to go into preview nothing happens. Any thoughts anyone?  Working with google chrome.
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi Onboarding Team and Jim,

Thank you for letting us know you're having trouble viewing Preview and Share links in Rise 360. We haven't seen this issue from our side, but we'd love to find out more about what you're seeing. Please open a case here, and our support engineers will begin helping you right away.

Hi Kelly,

It sounds like you're using Storyline 360, which wouldn't be related to preview issues in Rise 360. We'd love to help you sort out the problems you're having previewing your Storyline content. Please click here to start a case, and be sure to attach your Storyline file to the case form so we can take a look. 

JimEnglish-a3c1's avatar
JimEnglish-a3c1
Community Member
5 years ago

Hi.  Thank you.  I have opened a ticket Your Articulate Case # 02832633, and included the link to this thread.

 

  • hazelB's avatar
    hazelB
    Staff
    5 years ago

    Hi Jim, I can see that Rowie, one of our technical support engineers, is working on your case.