Forum Discussion
preview not showing
working on a new project in rise.
In edit everything works fine but as I try to go into preview nothing happens.
Any thoughts anyone? Working with google chrome.
Hello Doug!
Sorry you've hit this snag previewing your Rise 360 course! I'm able to preview a sample Rise course. I'm happy to help troubleshoot the issue on your end; let's start with the steps below:
A) Please clear your browser cache and cookies, then reaccess the course.
B) Use Incognito mode to rule out possible browser extensions that may be causing the problem.
C) Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.
If these don't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!