Forum Discussion

ArithHsu's avatar
ArithHsu
Community Member
4 years ago

Preview or Publish Korean build will crash

With some investigation that we found this issue will be reproducible after version 3.47. Once you roll-back to 3.46 or earlier, then preview / publish all working well.  I have attached the file,...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    4 months ago

    Hello Everyone! 

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.88.32474.0).

    In this update, we have implemented a fix for:

    • Working with certain fonts and non-English characters or switching your keyboard input language to Thai caused Storyline 360 to crash.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions on Update 88, please let us know in this thread or privately in a support case.

    Have a great day! 

ArithHsu's avatar
ArithHsu
Community Member
4 years ago

Hi Ren, thanks for looking into this. I have checked the build you published, indeed it "looks" good....but.....

I noticed that the font is not the one I specified in my test project. 

So, I went ahead to change all the text into the default font - Gulim, and I can preview the build and can publish it without problem. 

Then this make me wonder if the actual issue is with custom font. 

Could you use my previous project, and install the custom font, and try it again?

Download link: 

https://fonts.google.com/specimen/Nanum+Gothic?preview.text_type=custom

https://fonts.google.com/specimen/Nanum+Myeongjo?preview.text_type=custom

 

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