Problem in connecting articulate 360

Hi,

We had this problem too over the past year so many times with several users. Support tickets raised but never resolved by Articulate. No engineer could help - not that there was much help I have to say: lots of silly suggestions about settings on my laptop but none that helped even remotely. Our IT says it's Articulate and I'm inclined to agree having searched on the internet and viewed so many similar problems with other customers.

I love this software but I would not recommend it to anyone due to lack of support or access to the content library and also the frequent updates to the software which seemed to come at the worst time and block my workflow until I went back to my office to perform them because the updates apparently couldn't be done from home as the Articulate connection timed-out every time for all of us.

It might be just my perception but I felt that Articulate's default position seemed to assume the customer is at fault and I've never come across this before in a business. What ever happened to plug and play?

Anyway my year's subscription is about to expire having never had the issue resolved so I thought I'd reply to you and bid you good luck - all they send me are reminders that my useless licence is about to expire...

Liam