Problem in connecting articulate 360

I'm having this issue as well. Since yesterday, I've been trying to open an older file in Storyline to make some updates to it, but when I do, I receive the message, "There was a problem connecting to Articulate 360. Please check your internet connection and try again." When I click "retry" and attempt to sign in again, I'm taken to the Articulate website and end up in a loop of doing that over and over. I thought it was possibly because the file is older, but now I'm finding that it's happening when I try to open Storyline at all. Is there a known solution to this? Thank you!