Forum Discussion
Problem in connecting articulate 360
It's still a problem for me, too.
Here are two workarounds I use until Articulate actually fixes the underlying bug.
- Clear all cookies from my browser (usually Firefox), then restart my computer (necessary to completely kill the background Articulate processes), then try again
- Open the Default Programs control panel, change my default browser from my preferred option (Firefox) to any other browser on my computer. Close the Default Programs window. Open Articulate again. It takes me to the login page. Login. Articulate will work. Go back to the Default Programs control panel and reset my preferred browser.
The fact that these workarounds work for me suggests the underlying problem is tied to the multiple cookies Articulate sets in our browsers. Something about the cookies - their names, values, structure, expiration dates, valid domains - gets corrupted and causes Articulate to go into the login infinite loop.
Yes, the workarounds allow me to use the software, but it's a PITA to go through this each time I need to start Articulate. They really need to fix this problem once and for all.
Thanks very much for providing these workarounds, Eric! Changing the default browser to Chrome and clearing the cookies worked finally, but I agree that it's not practical to do that every time one wants to get into Articulate, so hopefully this can get fixed once and for all. I appreciate you responding, considering that this thread has been going on a while.
