Forum Discussion

glsy-e1b4588c-d's avatar
glsy-e1b4588c-d
Community Member
9 years ago

Problem in connecting articulate 360

I was trying to sign in to articulate 360 app, a message appears saying that: "There is a problem connecting articulate 360. please check internet connection and try again" The problem is the comp...
storyline 360
JeremyBoehl-046's avatar
JeremyBoehl-046
Community Member
4 years ago

I'm getting this error now, after being logged in and attempting to edit TTS audio. The TTS menu opens, then it hangs for a few seconds and then reports back this error. Internet connection is fine. I have logged out and logged in and closed/restarted the story file 3 times. Using the latest desktop version of Storyline 360. I have used this program for more than 5 years and never had this problem before.  Thanks in advance for your help.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Thanks for reaching out, Jeremy!

    So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech. 

    I'll be sure to update this discussion when this outage is resolved. You can also subscribe to updates at https://www.articulatestatus.com/

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hi Jeremy!

    As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.

    Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.