Forum Discussion

LocCHOQUET-4890's avatar
LocCHOQUET-4890
Community Member
8 years ago

Problem in exporting scorm 1.2 in LMS

Hi,  I've tried to export a test in scorm 1.2 format. The module does'nt work correctly on the LMS (an error : unable to load the module). The support tells me that even if the module is called sc...
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PrachiSakhare-b's avatar
PrachiSakhare-b
Community Member
3 years ago

Hello all - I need urgent help!

I have exported SCORM 1.2, and 2004 file ( which has content, MP4 videos, and Storyline files). Customer has uploaded the zip file on their LMS (SuccessFactor).

While testing, they are not able to play and watch videos (MP4). What could be the reason?

They are getting this error message" And they are getting an error saying "media could not be loaded either the server or network failed or because the format is not supported".

This is with Chrome, and Edge (and with both packages SCORM 1.2 and 2004). Please have a look at the attached screen shot showing the error message.

Is it because the video is saved with a title of more than 15 characters? If I rename it to a shorted title will that solve my issue?

Can anyone please help me on this. Thank you!

  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Prachi! I see that Jan assisted you in case 03498279. Glad to know that it's working now!