Forum Discussion

SandraCristiano's avatar
SandraCristiano
Community Member
3 years ago

Problem publishing to Word

Hello! 

I am trying to publish a Storyline file to Word. The Publish process seems to work fine but then nothing happens. I don't see the usual "View Document" button. Moreover, I am unable to Cancel or close the window, I end up having to Exit the task (force the app to shut down). Is anyone else experiencing this issue? Any guidance would be appreciated. :)

 

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Sandra, 

    I'd like to ask a few questions to help clarify your experience: 

    • Do you have a supported version of Microsoft Office installed? 
    • Does your organization allow the creation of .doc files? Or is your Microsoft Office restricted to only allow the creation and opening of .docx files? Some organizations no longer allow .doc files to be created, so please check with your IT staff to see if this is the situation for you. 
    • Have you tried reinstalling Storyline 360?

    If the issue persists after going through the points above, you can reach out to our support team here for further assistance.  

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