Forum Discussion

claudiarizze768's avatar
claudiarizze768
Community Member
5 years ago

Problem with audio player on Rise 360

Hi, I have a problem with the audio files on Rise 360. Sometimes the player doesn't work properly. It happens randomly and on different browsers. The player does not indicate the duration of the au...
rise 360
LAURENTNICOLAZI's avatar
LAURENTNICOLAZI
Community Member
5 years ago

Hi,

I have the same problem. I am on Google Chrome and the sound doesn't play. I use storyline since many month and I didn't have any problem at all.

And now I discover Rise and it doesn't work... Strange beacause it works on my collegue's browser (Chrome too) but not on mine, and i always use Chrome for all, even for my LMS platform.

I try to play Rise on Internet explorer and it works... This is very strange.

Do you have some advices?

 

Thanks

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    5 years ago

    Hi there, Laurent. I will help, and I have a couple of questions:

    • What version of Google Chrome are you using? Are you on a Windows computer?
    • Is this happening when you preview, when using the Share link, or when hosted on your LMS?

    Thanks!

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