Forum Discussion
Problem with audio player on Rise 360
Hi, I have a problem with the audio files on Rise 360. Sometimes the player doesn't work properly. It happens randomly and on different browsers. The player does not indicate the duration of the au...
Tello,
i am writing to you because i have a problem with aritucalte rise. I have embedded a video with subtitles. As long as I edit and play it in edit mode, I can play back and forth in the player and jump to any point in the video I want. As soon as I watch the same rise course in review mode, I can no longer fast forward and rewind and I can only stop and play the video.
This doesn't work in Google Chrome or Microsoft Edge, which means the problem can't be with the browser.
Here is a link to a sample course in which I cannot rewind and fast forward the video:
Hi Team Academy!
Sorry to hear you've run into this setback!
Your uploaded videos should allow for seeking/scrubbing as long as the Allow Forward Seeking setting is enabled.
If that setting is selected, yet you're still unable to scrub the video playback, please connect with our support engineers through a support case. They'd be happy to help troubleshoot the issue!
