Forum Discussion
Problem with automatically generated subtitles ?
I hear how frustrating this has been, MichaelPlante-9, and I’m really sorry you’re still running into trouble here. I know it’s discouraging to come back to a thread and feel like things haven’t moved forward, and I appreciate you speaking up about it.
This discussion includes a few different caption behaviors that authors have been reporting, so it would be helpful to understand which one you’re encountering. For example, are you seeing captions appear in the editor even when you’ve opted out, or something different?
Anything you can share will help us make sure we’re tracking the right issue for you, and I’m here and happy to dig in with you.
When I uncheck the "Generate closed captions" box, the closed captions still get updated.
Same as ThierryEMMANUEL, I work in french and I often have to adjust some words in order to get them sound right. What I used to do was generate the closed captions, update the narration, get back in the AI text-to-speech window, adjust what sounded wrong but this time I uncheck the box "Generate closed captions" and update again. The problem is my subtitles now appear with blatent grammatical errors.
It used to work but it hasn't since April (last working version was April 10th if I remember correctly)... I have to manually edit the closed captions every time and it's easy to make mistakes if I don't take notes of what I changed. It happens every single time.
Hi MichaelPlante-9!
Glad to see Eric has been helping you!
I noticed that you've also opened a support case being handled by my teammate, Phil. As Phil shared, we have this behavior logged as a bug in Storyline 360. This bug causes:
- Closed Caption editor shows captions, even if authors opt out while generating Text-to-Speech.
We've included your voice in the bug report so we can notify you as soon as a fix is ready.
Thank you for your patience. I'm sorry if this was slowing you down!
