Problem with previous button

Hey em47​!

It sounds like you might be running into a classic trigger conflict—based on what you said and without actually seeing the file, it could be a few things. Try this list of troubleshooting steps first, because this usually happens when the Reset to Initial State setting and your Timeline Pauses fight for control of the slide. 

Here is a quick breakdown of how to fix this so your Previous button actually jumps instead of reloading:

1. Change the Slide Revisit Property

The reloading behavior is almost always tied to the slide's revisit settings. If it's set to Reset to initial state, it tries to restart the slide from the beginning while also processing your jump trigger, which can cause a looping or blinking effect.

• The Fix: Open the Slide Properties and change When revisiting to Resume saved state.

2. Check the Trigger Order

Storyline executes triggers in a strict top-down order. If you have a trigger that pauses or restarts the timeline listed above your Jump to slide trigger, the slide might hang or reset before it ever reaches the Jump command.

• The Fix: Move your Jump to slide trigger to the very top of the list for that specific button in the Triggers panel.

3. Watch out for "Phantom" Triggers

If you duplicated this slide from another one, there might be a hidden navigation instruction interfering with your custom button.

• The Fix: Go to Story View. Look for any red arrows that don't belong. If you see an extra arrow pointing back to the current slide, right-click it and select Disconnect.
  
  

Pro Tip: Since your timeline pauses after the entrance animation, make sure the button trigger is set to When user clicks, not When timeline ends, since a paused timeline never technically reaches its end.

Let me know if that does the trick, or not! If not, please share a screenshot of your Slide View, Story View, Slide Properties, and the Trigger Panel if possible—that will help me or anyone else in the community narrow down exactly where the conflict is, especially when dealing with Triggers 🖤