Dear Storyline colleagues, I had problems with colors in Storyline (see below) so finally I completely uninstalled Storyline and Articulate 360 as well and installed them both again. With shutdown and restart in between. But still I'm having problems with colors in Storyline 360: When I click on Tab Design > Colors > Create new theme colors... Storyline crashes en closes itself. When I click on Home > "text styles" > Hyperlink > Modify... nothing happens Normally you get a small popup window to edit the states of the hyperlink. I don't get any popup, nothing happens! Ar more people experiencing these problems? If not does anybody have an idea to solve this problems? I noticed that (although I deleted Storyline completely with Storyline uninstall and Windows unistall) I still get a list of my last edited files etc. So it seems there is still some Storyline data stored somewhere.... Maybe als some wrong settings causing the problems I'm experiencing?

Same here.I think it's problem with latest update (September 20, 2022 (Build 3.68.28773.0)).Just go back to version from August 23, 2022 (Build 3.67.28569.0).

I just installed Articulate Storyline, and I am getting the same problem as Douwe mentioned in the first note. How can I go back to the previous version if I just installed Articulate today?

Hello, I’m sorry about Storyline closing when you were trying to create a new color theme! This is a regression that came about with our latest update (Build 3.68.28773.0). Our engineering team is aware of the situation and is working on a fix as quickly as possible. Thank you for making us aware of the issue! We’ll be sure to update you as soon as this fix is released!

Thank you! I am working with the free trial to teach myself how to use Storyline 360. I wasn't sure if I had done something wrong when I installed the app. Thank you for replying so quickly. Blessings, Kelly Hoskins, EdD

Hi Kelly, Reinstalling a previous version of Storyline can be done in the Articulate 360 app. Here are the steps! Open Articulate 360 Next to Storyline 360, click the arrow to the left of the Open button Click Other versions Click Install next to the version you would like to install I hope this helps you out!

Problems with colors in Storyline (palette and hyperlinks)

MaciejMasior
Community Member
2 years ago
Same here.
I think it's problem with latest update (September 20, 2022 (Build 3.68.28773.0)).
Just go back to version from August 23, 2022 (Build 3.67.28569.0).
KellyHoskins
Community Member
2 years ago
I just installed Articulate Storyline, and I am getting the same problem as Douwe mentioned in the first note.

How can I go back to the previous version if I just installed Articulate today?
JohnMorgan-c50c
Former Staff
2 years ago
Hello,

I’m sorry about Storyline closing when you were trying to create a new color theme! This is a regression that came about with our latest update (Build 3.68.28773.0). Our engineering team is aware of the situation and is working on a fix as quickly as possible.

Thank you for making us aware of the issue! We’ll be sure to update you as soon as this fix is released!
- KellyHoskins
  Community Member
  2 years ago
  Thank you! I am working with the free trial to teach myself how to use
  Storyline 360. I wasn't sure if I had done something wrong when I installed
  the app. Thank you for replying so quickly.
  
  Blessings,
  Kelly Hoskins, EdD
JohnMorgan-c50c
Former Staff
2 years ago
Hi Kelly,

Reinstalling a previous version of Storyline can be done in the Articulate 360 app. Here are the steps!

Open Articulate 360

Next to Storyline 360, click the arrow to the left of the Open button

Click Other versions

Click Install next to the version you would like to install

I hope this helps you out!
- KellyHoskins
  Community Member
  2 years ago
  I tried that and got the message "failed to install."
  
  Blessings,
  Kelly Hoskins, EdD
DouweHarder
Community Member
2 years ago
Thanks a lot everybody for the great help. I might try to switch to a previous version or wait for the engineers to come up with a fix. I'm in the middle of a complicated project right now and I prefer not to change Storyline unless I really need the color functions.
fabian
Community Member
2 years ago
It seems that Articulate fixed this bug with the latest update.
- DouweHarder
  Community Member
  2 years ago
  Indeed. I installed the new version and both problems (palette and hyperlink colors) are solved.
  
  Thank you Articulate for the quick response and solution.
TeoKar
Community Member
2 years ago
That fixed the problem, thanks!
MelissaSurezdel
Community Member
2 years ago
still having the problem.. latest version made things worse. I can't use the color picker and now not even see the modifications.
KellyAuner
Staff
2 years ago
Hi Melissa,

Thanks for reaching out!

I'm sorry to hear that you're experiencing this issue with the latest version of Storyline. I've opened a support case on your behalf so we can troubleshoot further. You'll be receiving an email soon from one of our Support Engineers!