Problems with sliders since updating ipad

Greetings, Eric and Susan!

To help you both plan properly: We're continuing to support Storyline 3 with bug fixes periodically. Our process for updating Storyline 3 is different than it is for Storyline 360, so they won't be in sync. We do occasionally release fixes between updates, but that can introduce risks, so we undertake that only in limited circumstances.

I'll update our team on how this bug is impacting your work and share all updates here!

Regarding a possible fix: I created a sample slider file in Storyline 3 (Update 8) and then published it, where the slider remains inactive in Safari using an iPad Pro, iOS 13. Here's the link to my published output!

Let me know how the link works on your tester's device. Also, could I grab the specs of their iPad (iPad model, iOS version)?

Excited to dig deeper!