Forum Discussion
Problems with the Sound dropping out when Previewing Slide
In my Articulate 360 project I insert mp4 videos (created & produced in Camtasia) -1 video per slide.
When I am previewing the course prior to publishing - I have one slide where the audio narration starts out fine, but a minute or 2 into the video, the audio goes mute.
I checked my Camtasia project file - there is no issue with the audio there.
I played the produced mp4 file on Windows Media Player - no issue there.
I deleted the file from Articulate and then reinserted the video (in case it didn't load correctly the first time) - the issue remains.
I have shut everything down, rebooted my computer, reopened Articulate & tried to preview again - the issue remains.
The other slides in my project (all with inserted videos) are operating fine.
How do I fix this issue!
- Jürgen_Schoene_Community Member
did you checkes the exported video ?
-> publish to web, then "open"you can find you exported video(s) in "story_content"
UPDATE: check you video in a browser, simple drag the video in a browser window