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DarrylBenson's avatar
DarrylBenson
Community Member
11 years ago

Project won't save - Storyline 2

Getting a different error nearly every time.

Cannot access part because parent package was closed.

Cannot access a closed stream

Store must be open for this operation.

What gives? I can't re-save it as a new file. I'm screwed. About to lose half a day of work here. Any help? We've had this for less than a week, and never had (major) issues with Storyline 1, like this. Saving on C drive. Windows 7. 

Please get back to me asap.

  • Hey Rocky,

    Sorry to hear that you ran into an issue with Storyline 3.

    This thread is a bit dated and I know that many of the posts are for Storyline 2, so I'd like to understand what you are seeing and if you are getting an error of some sort?

  • alexdevo's avatar
    alexdevo
    Community Member
    This issue is almost a decade old, and for SL2, but it just happened to me today. I am using SL360, working locally, and my project indeed has a few videos.

    Object reference not set to an instance of an object

    Did anyone find a solution?
  • If you are on a MAC - then ignore me - PC... continue... recently, I have had multiple wacky issues coinciding with the latest windows update, so much so that I had to use another laptop just to insert or change an image. Did you try the "work's about 95% of the time" method of starting a new project, adding custom settings, and importing ONE scene at at time - saving between each import and before you link your scenes back together, save again as a new name. OH, and don't forget to sing a happy tune during this process - keeps the gremlins away. AND, do not have ANYTHNG else open - seriously - look at your services - this should be the only thing running, not an update in the background or security scan - nada - and that is after a refresh restart. I always have weeks of pain after every major windows update - which is why I keep extra computers around and do not update the spares until the non-Microsoft companies can catch. Adobe products have the problems as Articulate during this period.

    Best of luck -  I also remember I did have to republish my longer videos from the highest quality to the next lower as well as my audience would be on laptops or tablets instead of the giant 4K monitor I develop on and it looked just fine on those devices. 

    I'll be interested to see what solutions others have found.