Project won't save - Storyline 2

Hi Danielle,

I'm sorry to hear that you've encountered this too, and I'd like to look in on the ticket you mentioned filing. Did you use the link here to submit a case? You would have received a confirmation email from Support@articulate.com with a case number. If you saw the message in  Storyline that something went wrong, and you could send the error report - that goes to our QA team for review and tracking of issues with Storyline but doesn't have the same set up as getting back to you about what happened. 

Have you already looked into conducting the repair? 

Hi Danielle!

I tried to check on your case, but I'm not seeing one. 

Did you get a case number that I could check on?

Also happening to me  a lot!

I'm losing 10 hours a week to lost files, despite the fact that i'm saving regularly.

We have 2 users at my company experiencing this possibly more. If i send the 3 items along will you guarantee someone will look ta my files and reply?  thanks.

We have another 6 or so people assessing this SW for an upgrade from articulate.; I've just told them to hold off on purchasing; suggesting SW that doesn't t save isn't going to paint me in a very good light.

Hi Georgina!

Are you working locally? Do you have the latest update of Storyline 2, which is Update 1? Are you receiving an error when trying to save?

I'm not sure what you are referring to when you say 'SW'.

I'm having the same problem with a module that contains videos.

This is completely unacceptable. If i save the file to a network drive it seems ok, if i try and save it to my local hard drive (which is what we are told to do) it just hangs. However, i'm very reluctant to spend time updating the module only to find it corrupts the whole thing and i lose weeks of work.

My client is expecting this module completed and delivered to them by the end of next!

Hi Simon! Sorry to hear that you are having difficulty.

Are you utilizing the latest update that was shared above?

You are welcome to work directly with our support team if you'd like.

Hi Leslie

Yes, i'm using 1410.204. I submitted a support ticket this morning but have had no response.

Thanks for letting me know Simon. I could not locate the case number, so if you would like me to follow along, you can share it with me here. I'm sure you will be hearing from someone soon though.

Thanks Leslie, i never actually received an email confirming the submission, i'll do it again in case something went wrong.

Ah, yes, please do :)