Project won't save - Storyline 2

Thanks Michael for the update, and please let us know once you're able to use the newest update of SL2 on that particular file if you continue to experience the behavior - and on a brand new file. 

Hi Ashley, due to NDA's I can't share my project file with you guys, but I can maybe shed some light as to when it happens. Hope I don't confuse the matter even more.

If I work on the project without ever opening an adobe product or another instance of storyline, I never have the issue. If I open a second instance of storyline, then the issue turns up about 25% of the time. If I open photoshop and work with some files for about an hour while storyline is open, then try to save the project, it produces the error about 60% of the time. If I have two storyline instances open and Photoshop, I can be 95% sure it will fail to save.

Now if I close everything down before saving the project the chances of a failure go back to about 25%. Also It seems to occur more often on my AMD processor machine (3.4Ghz 6cores, 8GBDual channel ram) than my intel machine (2.8Ghz 4cores. 8GBTripple channel Ram).

Hi Jean-Guy,

Thanks for sharing that additional information here. It sounds like an overall memory issue you may be running into, although you mentioned Adobe specifically? Have you tried with other non-Adobe programs open (like Outlook, web browsers, etc.)? You'll also want to ensure you're saving to your local drive as saving to a network drive is known to cause issues. 

Also, if you'd like to share privately, our Support engineers will keep the files confidential. 

I think it's a memory issue as well. Other programs don't seem to interfere, word, outlook, and flash all seem to have no adverse effects. As for the location of the project. I have saved to both a portable and local hard drive and there isn't any difference in occurance. It just seems the Intel machine has far less instances of the occurance. In fact I had it happen about 6:1 times on the AMD machine vs the intel. My coworkers have intel machines and had it happen on their systems at least once. I know it's not the graphics cards because we all have different brands.

Hi Jean-Guy,

Thanks for updating us. If it's an overall memory issue, I'd look into seeing if you can allocate more memory or working on Storyline with other programs such as Photoshop closed when you go to save or publish. You can see the minimum system requirements for Storyline here (Storyline 1 here). 

Well it's pretty obvious that I far exceed the minimum requirements for both programs combined. But it's obvious there is a memory share/cache problem if you can't run more than one program at a time. Remember nobody had these save errors with Storyline 1. 

Hi Jean-Guy,

We have heard this from a subset of users as you'll see within this thread. If you're running into it consistently as you mentioned, I'd also want to have you follow the other steps outlined in this thread such as ensuring that you're working locally, conducting the repair of Storyline, and if it continues please connect with our Support team so that we can gather more information about your particular set up. 

Hi,

Got this issue as well yesterday.

My project fits the first 2 conditions you had written.

Please update when fixed.

Thanks.

Hi Michelle,

Thanks for commenting here, and we'll keep this thread updated once there is additional information to share. 

I am also having this issue. The only programs I have open are articulate, outlook, powerpoint and a browser - I have 8 gbs of ram so memory should not be an issue. It has happened on more than 1 .story