Project won't save - Storyline 2

Hello David!

You should be receiving an email regarding the initial release of Storyline shortly. We do want to let you know that we only support the latest updates of the products, and that there are some bug fixes in this update that we would not want you to miss out on by reverting back to the initial release.

We are still actively investigating this issue, and hopefully with all the samples that we have already received, we can get a resolution soon.

OK, we need this issue resolved NOW. Our combined amount of time LOST because of this issue is 5 business days! I just submitted my error log. Please provide a detailed update to Articulate's progress on this matter.

Hello Michael!

I checked and can see that your support case did just come in. Keep an eye out for a reply from support@articulate.com. I have also noted the case number so I can check in on progress.

Hello Emily.

SL2 crashed on me (us) again. I have uploaded the .story file and log per Regil Galve. HOWEVER, when you try to run SLLogZip.bat it does not create a file on your desktop; when you run SLCrash it does, which is what I uploaded.

Please follow up on this issue with me.  We are losing both valuable time, and trust in SL2. The cool new features don't outweigh this issue.

Hello Michael!

I do see that your email was received. I am sure Regil will reply shortly. I will also continue to keep an eye on the support case for you.

Is it possible to CHARGE you guys for our time lost?

I think some sort of refund should be in order.

I may have a temporary solution for those suffering. I am also experiencing the issue, but I have come up with a way to get around it.

As soon as I get the save error I try to save the project out as a different filename. It comes up with an error still, but if I look in the folder there will be a new file created. Don't get excited, it's just a duplicate of the file your working on before the save. I then open that project in a separate instance of Storyline. I do this because I want to preserve all my vars and triggers on the master. I then delete all the slides in the duplicate project, then copy the slides from the project that can't save out. It takes a bit of time, but the slides do transfer. Then I save out the new project without issue.

Hope This saves some people time and money. GL

Hi all,

I know that this issue persists for a number of you, and our QA team continues to investigate the issue. Since it has not be something we're able to consistently reproduce, it will be helpful to have additional users who are able to share their project files with us and once our team has a fix in place, we'll be able to provide you with a beta version to test that further and confirm that it resolves the issue you've been experiencing. If you'd like to share your files with us, please send them along to our team here and reference this thread so that they're aware of the troubleshooting steps that you've already gone through. 

Thank you for your continued patience as we work towards a fix for this. 

Hi Julie,

Our team continues to investigate this issue, but I know that Update 2 of Storyline was release recently. Have you updated to the newest update to see if that helps with your particular situation? 

Hello Ashley,

We have installed the recent SL2 update but have not worked on that particular file just yet. We have gone back to SL1 with that particular client and their additional courses. (Not the solution we had hoped to take but it's stable)