Forum Discussion
Project won't save - Storyline 2
Getting a different error nearly every time.
Cannot access part because parent package was closed.
Cannot access a closed stream
Store must be open for this operation.
What gives? I can't re-save it as a new file. I'm screwed. About to lose half a day of work here. Any help? We've had this for less than a week, and never had (major) issues with Storyline 1, like this. Saving on C drive. Windows 7.
Please get back to me asap.
187 Replies
Is there a solution yet?
Two members of my staff have received this error more than once as well. It seems to keep happening on the same computers and the same projects once it starts. It also happens to projects that we have saved awhile ago. One of the notes above says it happens more often with files created in Storyline 1 that have been updated but it has also happened with new files that we have created in Storyline 2. We also get errors telling us there is not enough space when working on our computer locally as recommended.
We are considering switching to another product because it seems like both these issues have been reported by numerous people and no updates have been made and no one seems to be getting anywhere with tech support. We have sent files in and I have just opened another case and will send the file if we are indeed ever able to send it. We need to have a program we can count on and this is such a loss to us since we actually like working with it. Now our team will need to learn a whole new program costing us even more time in addition to the work we have lost.
We at work here have figured this out to be an issue with the amount of video in a course and the auto-recovery (some kind of limit). We just turned off auto-recovery. However, we haven't seen the issue even with auto-recovery turn on since we've installed update 6 and 7. Good luck, I know how frustrating it can be.
Hi Karisa! I see where you reached out to our support team and I see a couple of others as well. I will have someone reach out to you in your support case as it doesn't seem like we are getting any subsequent feedback/replies, so let's be sure that our messages are reaching you so we can continue to assist. (For my reference: 00765849, 00735680, 00734160, 00456864)
Hi Karisa! I just responded to your support case. Please let me know if you do not receive the correspondence. It will be from support@articulate.com, so be sure to check your junk/spam if you do not see it soon.
Having the same problem with this error. I can't seem to move forward to with this project. And really...??? Copy/paste the slide art into a new file (as mentioned in another string) is not an option after I set up all kinds of branching. Ugh!
What is the status of this unacceptable error?
I personally haven’t had this issue in two years. You shouldn’t be encountering this issue anymore if you have updated lately. This was resolved I believe in update 5 or 6.
But Storyline does a backup save (if you haven’t turned it off). Try browsing to \Users\<username>\AppData\Roaming\Articulate\Storyline
And inside you will see a bunch of tmp files. These are basically your .story files in backup. If you sort the file dates you should be able to find the project your currently working on. Copy that to another folder and rename it to a .story.I think this was caused by having a massive project with videos.
Good luck.
I just updated Storyline. And now I'm getting this. (See attached screen shot).
