Forum Discussion

RoystonFrede963's avatar
RoystonFrede963
Community Member
5 years ago

Prompt to Resume and Submit button issue

Hi there, We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the "yes" "no" buttons are not visible. We figured out that this was happ...
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RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Royston,

Can you share what options you have selected under the Player Size? You can view this by going to the Home tab, selecting Player, and clicking on Other settings. 

If you choose the option to Lock player at optimal size, I wonder if that will help keep the resume window in full view as opposed to going off-screen.

You may also want to try testing in a different browser to see if that has an effect. If you'd like someone to work with you one-on-one to dig deeper, feel free to reach out to our support team.

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to Resume and Submit button issue","id":"message:656885","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:1393594"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:656885"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:656885"},"body@stripHtml({\"truncateLength\":200})":" Hi there, \n We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happ...","body@stringLength":"1120","rawBody":"

Hi there,

\n

We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happening because the window was not fully maximized on the desktop screen. When fully maximized the buttons would then show up but would still be cut off halfway. This has been tested on Scorm Cloud as well as a Saba platform.

\n

A similar issue happens with the Submit button on a question. If a user maybe presses the submit button by mistake before making an answer selection the prompt box will pop up stating the user has to make a selection first but the \"ok\" button is not visible. Maximizing the screen then shows the button.

\n

I do realize that we could just maximize the screen but there are going to be hundreds of users accessing these builds when they go live and we cant hope that they will just be viewing the builds with their screens maximized.

\n

Please let me know if there is some sort of fix for this.

\n

Regards,

\n

Royston

","kudosSumWeight":0,"postTime":"2020-07-07T06:21:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:656885_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":35},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi there,

\n

We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happening because the window was not fully maximized on the desktop screen. When fully maximized the buttons would then show up but would still be cut off halfway. This has been tested on Scorm Cloud as well as a Saba platform.

\n

A similar issue happens with the Submit button on a question. If a user maybe presses the submit button by mistake before making an answer selection the prompt box will pop up stating the user has to make a selection first but the \"ok\" button is not visible. Maximizing the screen then shows the button.

\n

I do realize that we could just maximize the screen but there are going to be hundreds of users accessing these builds when they go live and we cant hope that they will just be viewing the builds with their screens maximized.

\n

Please let me know if there is some sort of fix for this.

\n

Regards,

\n

Royston

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Hi Royston,

\n

Can you share what options you have selected under the Player Size? You can view this by going to the Home tab, selecting Player, and clicking on Other settings. 

\n

If you choose the option to Lock player at optimal size, I wonder if that will help keep the resume window in full view as opposed to going off-screen.

\n

\n

You may also want to try testing in a different browser to see if that has an effect. If you'd like someone to work with you one-on-one to dig deeper, feel free to reach out to our support team.

\n
","body@stringLength":"1203","rawBody":"

Hi Royston,

\n

Can you share what options you have selected under the Player Size? You can view this by going to the Home tab, selecting Player, and clicking on Other settings. 

\n

If you choose the option to Lock player at optimal size, I wonder if that will help keep the resume window in full view as opposed to going off-screen.

\n

\n

You may also want to try testing in a different browser to see if that has an effect. If you'd like someone to work with you one-on-one to dig deeper, feel free to reach out to our support team.

\n
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