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RoystonFrede963's avatar
RoystonFrede963
Community Member
5 years ago

Prompt to Resume and Submit button issue

Hi there, We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the "yes" "no" buttons are not visible. We figured out that this was happ...
AlanSaunders1's avatar
AlanSaunders1
Community Member
5 years ago

We just also had a client point out this issue today and it's really causing an unneeded headache.

Locking the player to an optimal size does force the resume buttons to display correctly, however, we do still need the player to fill the browser window (as we don't want someone viewing the course in HD to see a small course, while someone viewing in a lower resolution might need to use a scroll bar just to be able to see a  part of the course that is now offscreen). 

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to Resume and Submit button issue","id":"message:656885","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:1393594"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:656885"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:656885"},"body@stripHtml({\"truncateLength\":200})":" Hi there, \n We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happ...","body@stringLength":"1120","rawBody":"

Hi there,

\n

We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happening because the window was not fully maximized on the desktop screen. When fully maximized the buttons would then show up but would still be cut off halfway. This has been tested on Scorm Cloud as well as a Saba platform.

\n

A similar issue happens with the Submit button on a question. If a user maybe presses the submit button by mistake before making an answer selection the prompt box will pop up stating the user has to make a selection first but the \"ok\" button is not visible. Maximizing the screen then shows the button.

\n

I do realize that we could just maximize the screen but there are going to be hundreds of users accessing these builds when they go live and we cant hope that they will just be viewing the builds with their screens maximized.

\n

Please let me know if there is some sort of fix for this.

\n

Regards,

\n

Royston

","kudosSumWeight":0,"postTime":"2020-07-07T06:21:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:656885_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":36},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi there,

\n

We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happening because the window was not fully maximized on the desktop screen. When fully maximized the buttons would then show up but would still be cut off halfway. This has been tested on Scorm Cloud as well as a Saba platform.

\n

A similar issue happens with the Submit button on a question. If a user maybe presses the submit button by mistake before making an answer selection the prompt box will pop up stating the user has to make a selection first but the \"ok\" button is not visible. Maximizing the screen then shows the button.

\n

I do realize that we could just maximize the screen but there are going to be hundreds of users accessing these builds when they go live and we cant hope that they will just be viewing the builds with their screens maximized.

\n

Please let me know if there is some sort of fix for this.

\n

Regards,

\n

Royston

"},"Conversation:conversation:656885":{"__typename":"Conversation","id":"conversation:656885","solved":false,"topic":{"__ref":"ForumTopicMessage:message:656885"},"lastPostingActivityTime":"2021-04-13T10:55:03.000-07:00","lastPostTime":"2021-04-13T10:55:03.000-07:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:656885":{"__typename":"ModerationData","id":"moderation_data:656885","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:656885_1":{"__typename":"Revision","id":"revision:656885_1","lastEditTime":"2020-07-07T06:21:04.000-07:00"},"ForumReplyMessage:message:656889":{"__typename":"ForumReplyMessage","id":"message:656889","conversation":{"__ref":"Conversation:conversation:656885"},"author":{"__ref":"User:user:650780"},"revisionNum":1,"uid":656889,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Prompt to Resume and Submit button issue","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:656889"},"parent":{"__ref":"ForumTopicMessage:message:656885"},"body":"

We just also had a client point out this issue today and it's really causing an unneeded headache.

\n

Locking the player to an optimal size does force the resume buttons to display correctly, however, we do still need the player to fill the browser window (as we don't want someone viewing the course in HD to see a small course, while someone viewing in a lower resolution might need to use a scroll bar just to be able to see a  part of the course that is now offscreen). 

","body@stringLength":"542","rawBody":"

We just also had a client point out this issue today and it's really causing an unneeded headache.

\n

Locking the player to an optimal size does force the resume buttons to display correctly, however, we do still need the player to fill the browser window (as we don't want someone viewing the course in HD to see a small course, while someone viewing in a lower resolution might need to use a scroll bar just to be able to see a  part of the course that is now offscreen). 

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