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RoystonFrede963's avatar
RoystonFrede963
Community Member
5 years ago

Prompt to Resume and Submit button issue

Hi there, We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the "yes" "no" buttons are not visible. We figured out that this was happ...
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RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Danielle and Alan,

Thanks for reaching out as well with what you're experiencing! In further testing, we found a bug where:

The Prompt to Resume and Invalid Answer buttons are hidden when the browser is resized, making it smaller in the Classic Player.

I'm sorry if this is slowing you down; we're working through this, and I'll pop back in here to let you know as soon as I have an update to share.

Related Content
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to Resume and Submit button issue","id":"message:656885","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:1393594"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:656885"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:656885"},"body@stripHtml({\"truncateLength\":200})":" Hi there, \n We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happ...","body@stringLength":"1120","rawBody":"

Hi there,

\n

We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happening because the window was not fully maximized on the desktop screen. When fully maximized the buttons would then show up but would still be cut off halfway. This has been tested on Scorm Cloud as well as a Saba platform.

\n

A similar issue happens with the Submit button on a question. If a user maybe presses the submit button by mistake before making an answer selection the prompt box will pop up stating the user has to make a selection first but the \"ok\" button is not visible. Maximizing the screen then shows the button.

\n

I do realize that we could just maximize the screen but there are going to be hundreds of users accessing these builds when they go live and we cant hope that they will just be viewing the builds with their screens maximized.

\n

Please let me know if there is some sort of fix for this.

\n

Regards,

\n

Royston

","kudosSumWeight":0,"postTime":"2020-07-07T06:21:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:656885_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":36},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi there,

\n

We have been having an issue with the prompt to resume box. The box shows up when a user returns to a course but the \"yes\" \"no\" buttons are not visible. We figured out that this was happening because the window was not fully maximized on the desktop screen. When fully maximized the buttons would then show up but would still be cut off halfway. This has been tested on Scorm Cloud as well as a Saba platform.

\n

A similar issue happens with the Submit button on a question. If a user maybe presses the submit button by mistake before making an answer selection the prompt box will pop up stating the user has to make a selection first but the \"ok\" button is not visible. Maximizing the screen then shows the button.

\n

I do realize that we could just maximize the screen but there are going to be hundreds of users accessing these builds when they go live and we cant hope that they will just be viewing the builds with their screens maximized.

\n

Please let me know if there is some sort of fix for this.

\n

Regards,

\n

Royston

"},"Conversation:conversation:656885":{"__typename":"Conversation","id":"conversation:656885","solved":false,"topic":{"__ref":"ForumTopicMessage:message:656885"},"lastPostingActivityTime":"2021-04-13T10:55:03.000-07:00","lastPostTime":"2021-04-13T10:55:03.000-07:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:656885":{"__typename":"ModerationData","id":"moderation_data:656885","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:656885_1":{"__typename":"Revision","id":"revision:656885_1","lastEditTime":"2020-07-07T06:21:04.000-07:00"},"ForumReplyMessage:message:656890":{"__typename":"ForumReplyMessage","id":"message:656890","conversation":{"__ref":"Conversation:conversation:656885"},"author":{"__ref":"User:user:1261940"},"revisionNum":1,"uid":656890,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Prompt to Resume and Submit button issue","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:656890"},"parent":{"__ref":"ForumTopicMessage:message:656885"},"body":"

Hi Danielle and Alan,

\n

Thanks for reaching out as well with what you're experiencing! In further testing, we found a bug where:

\n

The Prompt to Resume and Invalid Answer buttons are hidden when the browser is resized, making it smaller in the Classic Player.

\n

I'm sorry if this is slowing you down; we're working through this, and I'll pop back in here to let you know as soon as I have an update to share.

","body@stringLength":"499","rawBody":"

Hi Danielle and Alan,

\n

Thanks for reaching out as well with what you're experiencing! In further testing, we found a bug where:

\n

The Prompt to Resume and Invalid Answer buttons are hidden when the browser is resized, making it smaller in the Classic Player.

\n

I'm sorry if this is slowing you down; we're working through this, and I'll pop back in here to let you know as soon as I have an update to share.

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