Forum Discussion

LiseWiik's avatar
LiseWiik
Community Member
2 years ago

Prompt-to-resume pop-up window buffers

Hi everyone!

I have an issue with the prompt-to-resume feature. When the user resume to an ongoing course the pop-up window shows up saying "do you want to continue where you left off last time", yes or no. The problem is that the mouse pointer is loading and the user cannot push either the yes or no button. A workaround I have found is that the user can zoom in and then it is possible to press the button. 

My question is: Why does this occur? And how can I prevent this?

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Lise,

    Thanks for reaching out!

    I'm sorry to hear that you're experiencing this issue, but I see you've connected with my teammate, Cleo, in a support case. You're in great hands! We'll continue the conversation there.

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