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jmmcfadden1965's avatar
jmmcfadden1965
Community Member
2 months ago

Prompt to Resume shows garbled text

The prompt to Resume a course after a user returns to the course shows garbled text.  What is the cause of this and can it be fixed?

storyline 360

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  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi jmmcfadden1965!

    Sorry to hear text isn't appearing as expected when your learners resume a course!

    I'd be happy to help troubleshoot, and have some follow-up questions to get us started:

    • Does the same issue occur regardless of which font is used?
    • Are you experiencing this issue across multiple courses, or is it local to one?
    • If you're encountering this behavior when uploading the course to your LMS, have you tested the published output in an LMS test environment like SCORM Cloud? This can help pinpoint if the issue is LMS-specific.

     

    If you're comfortable sharing the affected .story file, we'd be happy to take a closer look! Feel free to upload that here in the discussion or privately through a support case.

    Looking forward to hearing from you!

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Hi jmmcfadden1965!

\n

Sorry to hear text isn't appearing as expected when your learners resume a course!

\n

I'd be happy to help troubleshoot, and have some follow-up questions to get us started:

\n\n

 

\n

If you're comfortable sharing the affected .story file, we'd be happy to take a closer look! Feel free to upload that here in the discussion or privately through a support case.

\n

Looking forward to hearing from you!

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