I am trying to publish a SL course as a video (mp4) and it is taking forever! I have 6 slides, and on one slide a 90 second video. The total time for all six slides is about 2 min, 16 seconds. It has been publishing now for almost an hour. The message reads "Encoding Video - 1.6 Untitled Slide - 2:16." I have tried this three times and it gets stuck right here. Any ideas? Thank you!

We released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where projects with screen recordings took an exceedingly long time to publish as a video file. Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features. If you have any questions, you can reach our team in this discussion or in a support case.

Hi Kristin! We've heard similar reports from folks that the publish as MP4 feature takes a while, especially when the course contains a large number of audio or video files. An hour is certainly a long time to wait! If you're already on the latest update of Storyline 360 (3.20.16814.0) and the publishing process is still running at a snail's pace, share your original project file with us here. We'll take a closer look to see if we can spot the issue!

Hi Kristin, I'd start by checking that you're on the latest update of Storyline 360, build 3.20.16814.0 and that you're publishing the video to a local path on your computer (such as the C: drive). If you're still running into trouble on that update, do you have any slides that loop, For example, having the last slide set to jump to the first slide when it ends? That has caused issues with publishing to video. Our Support Team is also happy to take a look at your file and test it!

I was having the same exact issue, but I had put an "exit course" trigger at the end. As soon as I removed that, it worked perfectly. I think some triggers may confuse it. Just a guess on my part, but that solved my issue.

Hey Leslie, Thanks for chiming in and sharing what worked for you as that could certainly be helpful for users. I did want to mention that Ashley mentioned checking to be sure you are on the latest update as we show that we corrected an issue with publishing to video taking longer than expected :) All the details on the newest version, as well as the history of updates, can be found here.

Publishing Time for a Video | Articulate

18 Replies

LaurenDuvall
Staff
5 years ago
Hi Nadine!

I'm sure we can figure this out with you! It would be helpful if we could take a look at the file you're working on. Do you mind uploading it to us privately? Here's a secure upload link.
AnuradhaSatish
Community Member
5 years ago
HI there, I am facing the same issue now. Trying to publish a 54-min course with multiple video files. But it's been going on for over an hour now.

I am on version 1.44.23192.0 and trying to publish it locally to my desktop.

Any help? Thanks!
LeslieMcKerchie
Staff
5 years ago
Thanks for reaching out and sharing what you are experiencing in your project, Anuradha.

I've opened a support case on your behalf so that one of our support engineers can work with you directly.
KevinMcIntosh-0
Community Member
5 years ago
The suggestion to have the file save to a local drive (C:) seemed to work for me when I had this problem.

Thanks.

kevin
LaurenDuvall
Staff
4 years ago
We released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where projects with screen recordings took an exceedingly long time to publish as a video file.

Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features.

If you have any questions, you can reach our team in this discussion or in a support case.

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Publishing Time for a Video

18 Replies

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