Forum Discussion
Publishing to Word Doc doesn't work in Storyline 360
I am unable to publish my Storyline 360 presentation to Word. When I select the option in the publish settings, it takes all of 2 seconds and tells me it is done, but when I look at what was published there is nothing in the folder. I am able to publish to LMS and web just fine.
120 Replies
No this time I am not getting an error message (I did when this happened with the first update). I have a coworker running a previous STL build that is able to publish successfully to Word (2016). Basically the publish happens instantaneously, with the "view document" prompt options appearing immediately. However when you go to view the document, nothing was published or appears. None of the options work and no Word doc is created.
I will add that our organization moved to Office 360 between the occurrences of this error.
Have you tried Alyssa's steps in the post above to see if that makes a difference?
I'm using SL2 and Word 2016 and am having the same problem. I tried the "Trust Center" suggestion above and that did nothing. Looks like you addressed it for 369, but what about SL2? Is SL2 being supported anymore?
I am not sure but it should be, I would think. My assistant is using
Storyline 3 and doesn't have any issues when publishing to word.Hi Bill
can you share the .story file and I'll test if I can publish it to SL2.
I still have not received a fix. I submitted a ticket as suggested above and have not been contacted with a follow-up or fix. I assume they are still working on a solution.
how do I share it? and will it be kept confidential?
If you post here in the forum it will be public - if you need to share with Articulate you can log a support ticket.
I'm just someone trying to help (not Articulate staff) but if you want to click my profile pic you can contact me directly if you want.
Thanks, Wendy. It has some proprietary info in it so I would rather not have it for public viewing. I'll try the staff first, if they can't help I'll try reaching out to you privately.
Hi Bill,
I see you're working with Robert! He's taking a look at your examples and the issue and will continue to work with you in the case. Let me or Robert know if you need anything else!
thanks for the help
Hi Ashley,
I was able to publish one file to Word; however, unable to publish a second file. The second file does have notes, so I followed the instructions to restore file block settings to default, but am still unable to publish the second file to Word. I just downloaded SL 360 today. Could I provide my file to you for review / troubleshooting?
Hi, I'm having the same problem. I can't seem to publish in Word from Storyline 360. I completed the File Block Settings posted above since I have Word 2010, and I'm working from my local drive.
When I try to publish this new course in Word, it completes in mere seconds and the Articulate Storyline Error Report pops up; no actual folder is created for the published output in the location I identify (I tried local drive and desktop). Any ideas? Thank you!
Hello Annamaria,
Sorry that you've run into an issue with publishing to Word. We did have a previous issue that was corrected in an update.
Can you verify what update you were on and be sure you are on the latest as indicated here?
If you are still having difficulty, please feel free to reach out to our team here with your .story file so that we can take a look.
Hello,
Similar question however, I'm working on a PC that does not have Microsoft Office installed. The reason is because we are a Mac user company. I had to get the PC for Storyline on a very specific request. My question is, if Office (Word) is not installed on my PC, will Publish to Word work?
Hi Rachel,
You will need Word installed as well for Storyline to publish as expected.
Hi Leslie, Can you publish to word without the hotspots and text bounding boxes showing up in the screenshot?
Thanks!
Hi Elizabeth,
Sorry to hear that you've run into an issue with publishing to Word as well.
Do you have a Windows version of office installed in the same Parallels environment as your Storyline?
Are you getting an error of some sort when publishing?
I have Windows 10. I don't get an error message. When I publish to word, the Publish Successful pop-up appears. I can't view the document or zip the document. The file does not appear in the Folder it says (\\Mac\Home\Docments\My Articulate Projects).
