Publishing to Word Doc doesn't work in Storyline 360

Hi, 

Have they received an overall fix for this yet? I use Storyline 360. I was able to publish to Word 2016 without any problems, then this afternoon I cannot. I updated my Articulate 360 and my Storyline 360. I also check my trust center settings. Any guidance would be appreciated.

Hello

I have the same problem,

If i uncheck the box show slide notes it works fine for me

My team has just (during COVID) started having this problem as well! I'm using Storyline 360 v3.45, Word 2016. I'm getting no error messages or failure messages. The publish looks successful, just no word document is created. The course is stored locally. I am able to export to word from other programs, just not Storyline. I have tried uninstalling and reinstalling.  Most of the ISDs in my office are having the same issue.

Hi Sade,

Thanks for reaching out and sharing that you're experiencing a similar issue when publishing to Word.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Change publish file name to something simple and short. - no spaces or special characters.

This worked. I had same issue - It shows successful publish but folder is empty and folder wont open from published dialog box.

We are having same issue after latest update(Build 3.47.23871.0). Word output is not working.

This is working fine in old versions (Build 3.34.20804.0)

Hello Vlkas,

Thanks for reaching out and sharing that you're experiencing an issue publishing your Storyline 360 project to Word.

Are you getting an error?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Hello. 

I know this is an old feed, but I am experiencing the same issues as the original post describes! I've been attempting to publish the SL360 to MS Word, and I'm seeing no files after a very abrupt confirmation screen. 

I would try the above steps mentioned, however, the major issue -- I only have MS Word for Mac, and the Mac version of MS Word does not have the ability to adjust "File Block Settings", etc. etc. I am running SL360 from a virtual machine on my Mac > Windows 10 pro. Functionality with SL is just fine, but when I try to save to a local folder/cloud server/cloud drive, I still get nothing. 

I'm really hoping someone has a fix or some suggestions!!! Our company uses strictly Macs, with myself as the only admin on a pseudo-Win VM for just the curriculum development portion of my work? I need the Word functionality as a way to print some slides for some occasional SMEs that will not have access to any Articulate programs.

Thanks in advance!

Brenna

Hello Brenna, and welcome to E-Learning Heroes. 😊

In order to publish to Word using Storyline 360, you will need to have Word installed on your Windows 10 virtual machine.

I do have another suggestion for working with your SMEs. You can publish the content to Review 360 to gather feedback on your course. They do not have to have access to Articulate 360.

I just ran into the same problem with Storyline 360. To make matters worse, it actually acted like it had succeeded but there was no word doc generated. Luckily saving to my desktop did the trick, but only after closing all open Word documents.  If I had another Word document open, nothing happened.