Publishing to Word Doc doesn't work in Storyline 360

I've just subscribed to Articulate 360 from Storyline 3 because I thought this would fix my publish to Word issues, but it hasn't. I still can't publish to Word. Nothing happens when I hit publish, it doesn't spit out empty folders or even show a progress bar.

I have Office 365 with Word installed on the machine.

I'm also saving to the desktop.

Can anyone shed any light on this? 

Hello Linda, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are experiencing when publishing to Word. 

Does your project have Slide Notes? There can be related to File Block settings in Word.

Publishing to Microsoft Word Ends Unexpectedly

If that doesn't fix the issue for you, I'd recommend sharing your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Leslie, I've been having the same issue since last Fall. Suddenly, after updating Storyline, unable to publish to Word for any project. Using O365 desktop apps on Windows 10 machine. Going through the Word file block settings did not fix the problem. 

I appreciate you chiming in to share that you're having an issue with this as well, Keli. 

I see that you worked earlier this month with one of our support engineers, Lianne. I've shared this update in your support case so that you can continue working together.

Hi,

MY FIX: Uninstall MS Office 365 64-bit version and install MS Office 365 "32-bit" version.

Check your version of Office... (Not the build No.) -- Open any office product - Go to account - choose ? About. You will see what bit version it is at the top of window and at the end of the build # if it is 32-bit or 64-bit.

I have experienced this same issue, and a problem with NOT importing slides from powerpoint and also Publishing from powerpoint. I uninstalled the 64-bit version (have to do this first). Then installed the 32-bit version of office. I believe the issue is that Articulate 360 is still a 32-bit application and it has issues with the 64-bit version of office.

Good luck and let me know it worked for you :)

Hello, I've tried all of the suggested solutions and none of them worked.  I met with my agency's IT Support and they said that the issue is that when you select the publish to Word option it publishes a .doc document.  Since we moved to Office 365 our IT Security has blocked that file type.  Is is possible to get an option added to create the file as a .docx? Or even an option to publish the file to a PDF would be great.  

Hi, Stacy.

Thank you for opening a case with our support engineers! I see that Renato created a feature request on your behalf, and you should have received a confirmation e-mail. 

I will update this discussion if I have any news to share or if this request makes it to our feature roadmap. 

Hello all, 

I am using Articulate360 and got the latest update for all applications, However, I still have this issue - unable to publish to WORD for a specific file. 

My storyline version: see the attachment

I also tried the solution provided by Alyssa Gomez but failed unfortunately. 

Hello Yolanda,

I appreciate you reaching out to share that you're running into an issue with a single file.

If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.

If you're still running into an issue, please share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hello Leslie, 

Thanks for your solution, It works after I imported the initial file to another SL.