Forum Discussion
Is there a solution for this? I am finding I need to uninstall and reinstall the app, sometimes multiple times, to get things to publish to the account I'm signed in as. I'm often needing to publish from both accounts in the same day, so it's quite frustrating and a massive time-suck. Thanks for any help!
- MarkJohnson-6713 years agoCommunity Member
I was only able to fix by uninstalling and reinstalling too. It’s hugely frustrating, especially as Articulate are about to raise the annual cost per user by 10% while there are still so many bugs that need fixing.
Best regards,
Mark Johnson
- AndriaNShooter3 years agoCommunity Member
Frustrating indeed, and I totally agree.
I got there in the end after uninstalling and reinstalling the app several times. Cost me over an hour. I was advised by support to clear my cache (which I already had), but I'd prefer not to delete all my data every time; that's a hassle. I was also advised to use separate browsers for each account, which although I'm not crazy about, I will have to try, as I need to be able to alternate.
Best of luck; and thanks so much for responding!- MarkJohnson-6713 years agoCommunity Member
You’re welcome! Glad you got it sorted. I’m now using two separate laptops to avoid this issue! Crazy…