Forum Discussion
Update: I was instructed to clear my cache. It didn't help at all. And it doesn't affect the business that's within Storyline at all. Unhelpful suggestion and a continued colossal waste of time honestly. I also reinstalled and installed Storyline, 360 and everything twice. No change. And I spent HOURS on this, with zero resolution.
I was also then instructed to change my 'default browser' for my entire computer to accommodate this and try to make a fix. Also unacceptable and frustrating as a 'solution' suggestion, as I would really like to chose my own browser for my computer and shouldn't need to uproot my entire world to sign into my Storyline account. And still doesn't really fix the problem at all, just a work around.
My Storyline 360 Review AND Peek go to the wrong account. Every time. I have not ONCE been able to post to my secondary account. Not once ever.
BUT I did discover a workaround (that was not suggested to me by anyone in the support staff or in this thread, but a fellow employee who ran into the same issue - also never resolved).
The ONLY way I was able to publish to my second account was as following:
In publish to 360 options, there is publishing to a new project (publishing to the wrong account always), existing project (again a sign that it's the wrong account - as all of the options are from my other account) and then OPTION 3 below is to 'Publish locally for manual upload'.
Do that, find the folder it goes to. THEN (since you're logged into the correct account everywhere else except within Storyline....) go to your review account and publish manually via upload.
I still am unable to actually publish to my own second account without a manual upload.
I hope someone else some day finds this post helpful.