Forum Discussion
Q&A: Nova — AI, & Credits
How many credits are included with the standard AI-subscription package? And how can Creators on my team view the credit balance without having to reach out to the Account Admin? Creators should be able to view the credit balance easily, so they can prioritize usage.
Try this link and see if it answers your questions: Articulate 360 AI and Frontline: Understanding Credits
Unfortunately that link doesn't include the specific information that I'm asking about. Thank you, though!
Sorry I couldn't help Mason. My pleasure. Hope you find your answer. Have a good one!
Hi Mason_Osepchuk,
Thanks for reaching out! At launch, Articulate 360 AI subscriptions receive a one-time credit gift of 20,000 credits per seat, up to 100,000 credits per subscription. After you use those credits, you can purchase additional credits separately.
Right now, the credit balance and usage details are available to admins rather than individual creators. I can see how having visibility into the remaining balance would help creators' credits, and will share this with our Product team. Thanks for sharing that use case with us!
Thank you, LucianaPiazza. That's helpful. To confirm, (outside of the one-time gift), there are zero credits included with the Articulate 360 AI subscription, and all credits must be purchased separately (in addition to the annual fee). Are you able to share the price for purchasing credits?
Mason_Osepchuk - great question. I'd like to know that, too!
LucianaPiazza
After the launch we were give our credit gift. I checked this morning and now we have zero. I checked the usage report and no one associated with our subscription has used any credits. Where did they go?Hi, GrahamBlock! Thanks for checking the usage report and sharing those details. Since your credit balance is showing zero but the report doesn’t show any associated usage, we’d like to take a closer look.
My colleague Matt will follow up with you via email to continue the conversation and help determine what happened. You're in excellent hands!
So it's automatically limited to 20,000 per user?
Good question, BelleHabs! It's not quite a flat 20,000 per user, it's 20,000 credits per paid seat, with a cap of 100,000 credits total per subscription, as confirmed in our Articuland platform announcement. So if your organization has 5 or fewer seats, everyone's seat contributes its full 20,000 toward the total. If you have more than 5 seats, the 100,000 ceiling kicks in, so the total gift doesn't keep scaling up per seat beyond that point.
Worth knowing too, this is a one-time launch gift rather than something that repeats at each renewal or when you add new seats going forward, and it all draws from one shared pool for the whole subscription rather than individual balances per person.
