Q&A: Nova — AI, & Credits

Hi JohnRizzo​! Thanks for following up. Credits have the same cost for both Articulate 360 AI and Frontline - $500 for 100,000 credits shown in the Frontline column of the pricing page (Articulate 360 AI can start with as low as 50,000 credits). I acknowledge this is not super clear and we'll work on making updates. Hot tip: if you click the "buy now" button under either product you can see detailed credit costs, and in the case of Frontline there are plans that show what type of output you could generate with the credits.

That said, if you're going beyond general fact-finding and interested in getting a true sense of what this could look like on your account, we really do recommend starting a conversation with Sales. We’re still building out our self-service purchasing flows, so for now, connecting with Sales is the way to purchase additional credits. Our reps are the most knowledgeable people at Articulate about our pricing, packages, and in some cases discounts, and they can often help you find ways to make your contract more efficient overall since a conversation gives them more context about the scale and usage of credits. Every account tends to be a tiny bit different.

Either way, though, I hope that gives you some insight into the basic numbers! Let us know if you have any follow-up questions and we're happy to help, this is new territory for us and we're working on making sure the new credit system is as clear as possible, so comments like yours help us understand where we might be missing resources.