Quick Access Toolbar Disappears

The file holding the QAT information frequently has problems. When SL can’t find it or can’t read it, it just creates a new copy of the default file.

Because of that, I make a backup copy of the file that controls those settings. In my case, it is found at C:\Users\[My user name]\AppData\Roaming\Articulate\Storyline\360\Workspace.xml. In a Mac environment, try a search with Finder to find the file.

When I close SL after making a change to one of those settings, I go there and make a copy of it. Then if I lose it, I copy the copy and rename that to the original name.

It doesn’t keeping you from losing the changes you make, but it does make it easier and quicker to restore them.

Hello Grace!

I understand the items you save on your Quick Access Toolbar aren't sticking after closing out of Storyline. Sorry for this setback!

First, I'd recommend running a quick repair on Storyline. Then, if your Quick Access items don't stick after setting them once more, I'd recommend connecting with one of our support engineers as the next step so they can investigate!

This doesn't sound like your problem, but if you have two versions of SL open, be sure to close the one with the QAT changes last, so its preferences don't get overwritten.

Checking in here because I have the same problem. I can't spend time now installing and uninstalling, but I'm subscribing to this post in case somebody knows a solution. Thanks.

Following this conv, just happened to me (again), after it was working just fine for a while. I keep my SL360 updated.