Forum Discussion

KellyAuner's avatar
KellyAuner
Staff
10 months ago

Hi AnneBaker-ac818,

Thanks for reaching out!

This is certainly an odd situation. I tested the .Story file you attached without hitting an error. I understand the LMS admin impersonated the user and had the same issue. Did they use the same computer or a different computer? If it's the same computer, I suggest they try clearing their browser cache, and ensuring this list of network endpoints are enabled.

Since this only happens for one user, it leads me to believe the issue isn't with the course, but the environment in which the course is viewed, or with the LMS. A good place to start is to test the course in SCORM Cloud. If the course works as expected, I recommend reaching out to the LMS administrator for assistance. If the course doesn't work, please let me know here or privately in a support case so we can continue troubleshooting!

AnneBaker-ac818's avatar
AnneBaker-ac818
Community Member
10 months ago

It is not on the same computer. It was her impersonating the learner on a completely different computer that it was reproduced-- and in multiple browsers. 

For that screen shot I shared-- where did if come from? That red bar on the bottom is not a part of any of my project slides or templates.

 

I did already open up a support case. Thanks. 

 

 

  • KellyAuner's avatar
    KellyAuner
    Staff
    10 months ago

    Hi AnneBaker-ac818,

    Thanks for the prompt reply!

    I see you've connected with my teammate, Lianne, who is testing your file. They'll be in touch shortly!