Hi Liz,
It looks like Judy has you covered with troubleshooting your results slide (thanks Judy!). But I can add a bit of clarity around question bank support in Rise 360. As of when I'm writing this response, Rise 360 doesn't currently support this feature. That said, we've currently included it on our Articulate 360 Feature Roadmap page so it is something you can expect to see in the future.
That link is also a fun way to check out what kinds of features we're working on right now for the Articulate 360 apps, so it can be well worth revisiting every so often.