Hi, folks. This is a sporadic problem. I have double-checked the quiz coding in SL2, and the slides are correctly coded. Yet sometimes when a user accesses the course, the slide will not give a Submit button, but only give the Prev/Next choices. Any hints on how to reliably show the quiz are appreciated! Cheers.

I've already opened a support ticket, but I wanted to add here that this is happening to me in Storyline 360. We were directed to seek help from our LMS provider, so I am currently in talks with them about this situation. So hard to diagnose the problem when it is only happening to a few people and not everyone! This is happening randomly on ungraded test questions with 'automatically decide' set on the revisit. No next or previous button is active on these slides, only the submit button. This has never caused issue before in the package running in the LMS for over a year, however after making a small change to question content and republishing, random users (10 out of approx. 125) are receiving next/prev buttons on random ungraded questions. As Marie said, if the question is at the end of the scene and the next/prev buttons appear, the user is stuck and cannot proceed. Unfortunately, we don't use the menu, so there is no way for the user to proceed and they must start completely over, or we have to create a special package for them that has the content that they have already seen removed. I'm going to change the revisit setting on the review questions to 'Reset to Initial State' today and test in a live environment next week to see if the problem is still occurring. Hoping that if we change this setting, if the user logs out of the class when this happens and then gets back in, it will have the submit button as intended. Wish me luck! ;)

Hi Marie, You're seeing this in one file, that some questions show next/prev whereas some s how submit? You mentioned sporadic - does the same question sometimes change the behavior? Are you only seeing this in Preview or in the published output? Have you checked the slide properties - is that what you mean by the quiz coding? As there you can determine to show the next/prev buttons instead of the submit button. If you're still having difficulty can you share the .story file here with us?

Hi, Ashley Yes, this is a sporadic problem that occurs in the final published module. The slide properties are all correct. What we occasionally see is SL will give a Prev/Next choice for a quiz slide instead of the coded Submit choice. I haven't been able to duplicate this in my current project, but a reviewer has seen it. In a SL1 project, I observed this behavior also. In that case, there were 20 or so quiz slides. I'd run the project once, and slide 2 (for example) would show this behavior. I'd immediately run it again (no changes), and now slide 3 would have the problem, then slide 4. It's frustrating because the problem appears to be a compilation problem, not an authoring problem. So far I've dodged the bullet because our SL modules are ungraded. When we require a passing score for certification, correct grading is essential. Has no one else reported this problem? Thanks!

Hi Marie, I haven't seen a report of this that matches your scenario, so I'd want to take a look at it and do a bit more digging in terms of what happens and how it behaves. You mention a compilation problem vs. an authoring problem and I'm not sure what you mean by that? Have you looked at testing this outside your environment, say in another web server or LMS option such as SCORM Cloud? SCORM Cloud is the industry standard for testing SCORM content. There are also a few web server options you could use in this article for testing purposes.

Thanks, Ashley! I'll look into your testing options next week. "compilation problem vs. an authoring problem" means it's Storyline's problem, not mine. I'm sorry I can't direct you to a specific slide to look at, because the program behaves correctly for me. I saw this problem in SL1 and hoped it was fixed in SL2. Now I'm worried, because we'll be charging a fair amount for these courses and we can't afford to have scoring issues. I'll get back to you when I have a chance to look into this further. Thanks for your suggestions. Have a great weekend!

Quiz slides sometime shows Prev/Next and not Submit

29 Replies

AshleyT-Pollard
Staff
10 years ago
Hi Janet,

Yes, I took a look at Marie's case and it was reported to our QA team. It seems that the next button caused her set up to be stuck on the last slide and the user wasn't able to proceed forward, but they could click on prev. It was determined a workaround was to ensure the slide numbers were in order numerically and that's how the user was accessing them to allow the next button to continue.

The issue is still with our QA team for additional investigation, so I don't have any more information to share at this time but will include this thread in the report filed with our team so that I can keep you posted here. If you'd like us to take a look at your file to confirm it's the same situation you can share it here in the forums using the "add attachment" button or send it along to our team here.
- JanetAnn
  Community Member
  10 years ago
  Ashley-
  Yes, that sounds exactly like my problem. When revisiting a quiz slide, the 'submit' had changed to 'next.' That 'next' advanced to the following slide within the same scene, but locked up at the end of the scene and would not allow the learner to advance. The learner could not see previous answers highlighted, nor could they select any answers.
  
  I worked around it by consolidating all the scenes into one. I also changed the quiz slide settings from 'reset to initial' to 'resume saved state.' That way the learner will see the answers selected and go straight for the 'next' button.
  
  A couple of notes for your team:
  -I started this project on my hard drive, but put it on the server, then made some major changes while working off the network. So that may be a contributing factor (?).
  -At times, I could revisit a quiz slide (while properties were 'reset to initial'), and it would actually reset and require the learner to re-submit an answer. However, if I got to the last slide of the project and then went back (which some of my learners may do), then the 'submit' disappeared and the rogue 'next' appeared.
  -Other times, the rogue 'next' appeared on the first revisit, regardless of how far I'd gone in the course.
  
  Hope this info helps! I'm glad I'm not the only person who's encountered this. I thought I was going crazy. :)
  
  Thanks,
  Janet
AshleyT-Pollard
Staff
10 years ago
Hi Janet,

Thanks for sharing that info. The working off a network drive could be a part of the issue in your file, so you'll always want to make sure you're working locally but since it sounds like it matches the issue I mentioned I've included it in the report. Since I don't have a timeframe to offer, you'll want to continue using the workaround of having them all in the one scene or the number element as I mentioned.
MarieDesJardin
Community Member
10 years ago
Just to add to Ashley's statement, in order to get my quiz review to work properly and advance beyond the end of a scene, as a workaround:

-at the end of every scene I insert a blank slide with a trigger set to jump to the next quiz slide (whatever that is) when the timeline starts. Each end-of-scene slide is customized to go to the first quiz slide in the next scene.

- for the very last scene, this trigger jumps to the Quiz Results when the timeline starts.

If I don't put these blank slides in, the user gets stuck on Next forever during slide review. I have produced several courses since containing this workaround, and have had no further user complaints, so it seems to be working.
AshleyT-Pollard
Staff
10 years ago
Thanks Marie for sharing that here.
macmack
Community Member
10 years ago
I am encountering the same issue. Has this bug been fixed?
AshleyT-Pollard
Staff
10 years ago
Hi Sandra,

The issue Marie reported in regards to "Review mode does not complete when slide number is not in order" is still with our QA team and this forum thread has been tagged for follow up once we have additional information to share.
MarieDesJardin
Community Member
10 years ago
Great to hear, Ashley. I'm still using variables and a dummy "Next" slide to solve the problem.

Thanks for the follow-up, Sandy!
KevinWilson-cf3
Community Member
9 years ago
I do LMS support at my company, and I had a Storyline user with this same issue. I took his Storyline file and found that on the Results page of his quiz, when I edited that page, he had a timer turned on that was set to start on the first slide. The timer was set to 120 minutes and the quiz would then turn off. I'm not sure about the logic of that setting or why anyone would want to cause their course to self destruct after 2 hours, but turning that off fixed the problem. When we tested, we could start his course and jump in the menu to the quiz and it would work. But, if we went through the course slide by slide, when we got the quiz, there was no Submit button. Turning off this quiz timer setting seems to fix the problem.
LeslieMcKerchie
Staff
9 years ago
Interesting find Kevin. Thanks for popping in to share.

Oh, and welcome to E-Learning Heroes.
JasonGallo-7c5a
Community Member
8 years ago
I'm also experiencing this issue. Is there a release that fixes this bug?

Forum Discussion

Quiz slides sometime shows Prev/Next and not Submit

29 Replies

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