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MichaelOSull894's avatar
MichaelOSull894
Community Member
2 years ago

Random Audio files playing

Hi,

I have opened a ticket with Articulate, but I am hoping someone has come across this before so may have a ready-made solution.

I am not sure how to explain it, but here goes...

I am working in SL 360.

I had completed a first pass of adding Urdu subtitles to an English audio track, and everything seemed to be playing out fine - when I previewed it on the local drive. When I published a review version to send to the client, some of the audio files seem to have been replaced by random audio from elsewhere in the course (the correct files still appear in the timeline and play properly when I select them individually from the timeline) - I can't see the audio that actually plays. When I went back to the native version on my machine, the same thing started to happen. 

When I preview a slide individually, the same thing happens, but when I select an individual audio file in the timeline - it plays correctly.

This is also happening to earlier versions of the course that I saved. They all seem to be doing the same thing.

I hope this all makes some sort of sense - has anyone come across this before?

Any help or suggestions greatly appreciated.

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Michael,

    Thanks for reaching out!

    I'm sorry to hear that you're experiencing this issue. I see that you’ve reached out to our Support Engineers and are working with my teammate, Jan. You’re in great hands! We’ll continue the conversation in your support case.

  • MichaelOSull894's avatar
    MichaelOSull894
    Community Member
    2 years ago

    Hi, Although I was using a local drive, I followed this process (below) re-importing the content, and it did resolve the issue - but I didn't get to the bottom of it - I just need a quick solution.

     

    Based on your description, the audio link on the slide is loading a different audio in the course. This is most likely caused by corruption or an overlap of the background script in the course.

    Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See the following article for more information and tips:
    https://www.articulate.com/support/article/create-edit-and-publish-articulate-storyline-courses-on-your-local-hard-drive

    In the meantime, kindly open a new file and go to File>Import>Storyline, and import your course into the new file. This will clear out any broken formatting and hopefully reprocess the background scripts that handle your audio.

    If the issue persists, delete the audio in the affected slides and add them back in after moving the audio files to your local drive.

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