Forum Discussion

Re: Audio Not Playing

We are having this problem as well. Every time we try to record in RISE it will not playback, but it looks like it is there. 

2 Replies

  • AmandaWollert's avatar
    AmandaWollert
    Community Member

    We figured it out. My company had not whitelisted all of the sites and it did not allow the recording to be uploaded. I would double check that all the sites are whitelisted. Originally we had whitelisted all of them and somehow that changed, but when they went back and did it, the recording worked easily. Good Luck!

    Amanda Wollert
    Trainer & Instructional Designer
    The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

    • AllisonLaMotte's avatar
      AllisonLaMotte
      Staff

      Thanks for sharing the solution you found, Amanda W! Did that solution work for you as well, Amanda S?