Forum Discussion
Missing Fonts (according to Storyline) but Fonts Exist in System
When opening my colleague's Storyline file, I get a message box (attached) telling me that the fonts listed are not installed on my PC. They are. I can see them in my fonts list and they are also ...
Hi, Erin!
Thanks so much for reaching out and detailing what you're experiencing. I'm happy to help troubleshoot!
- Is this happening with one specific file or multiple files? If you import your slides into a new Storyline project, does the issue remain?
- Have you tried uninstalling the fonts and reinstalling them?
If you're willing to share your file with our team, I'd be happy to take a closer look at what's happening. You can upload it here or share it privately in a support case. Once troubleshooting is completed, we'll delete it from our systems.