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Re: Users with no Articulate account being asked to sign in
Hi Stephanie,
If your user or reviewer is being required to sign in before leaving a comment, that means that they may have created an Articulate ID before using their email address. You can refer to this article which explains this behavior:
If they are unsure if they have an Articulate ID or not, you can ask them to reach out to our support team by opening a support case so we can verify if they have an existing Articulate ID.
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