Forum Discussion

CarltonJohns376's avatar
CarltonJohns376
Community Member
2 years ago

Reach 360 - How do I Customise the Certificate Background

Hi all We are just starting to properly use Rise 360 for our internal courses and we are going to be trying Reach 360 as our LMS solution. I can't seem to find any information on how I can custo...
rise 360
CarltonJohns376's avatar
CarltonJohns376
Community Member
2 years ago

Hi Luciana, Thanks for doing that. You can close the ticket because I already raised one when I didn't get a response in the forum so I've already communicated with support. Thanks anyway. 😁

  • JosephFerraroKW's avatar
    JosephFerraroKW
    Community Member
    21 days ago

    I have this question too - we're currently using a custom background I'd like to use but I can't seem to find a way to replace the generic one Reach 360 uses. Did you happen to find a solution through support?

    • EricSantos's avatar
      EricSantos
      Staff
      15 days ago

      Hello JosephFerraroKW​,

      Thanks for checking in on this!

      Carlton’s case helped clarify that changing the certificate background isn’t available in Reach 360 right now. You can update the text fields, but there isn’t currently a way to upload your own branded background.

      I know how important this is for teams that want certificates to match their visual identity, so I’ve added your experience to our feature request.

      If you have any specific branding needs or examples you want us to consider, feel free to share them here, and I’ll pass them along to the team.

      • JosephFerraroKW's avatar
        JosephFerraroKW
        Community Member
        14 days ago

        Thank you for reaching out and sharing this experience as a feature request! We have a lot of investment in colors and brand experience, so we'd really like to be able to take advantage of a feature like this in the future, and it'd certainly incentivize business justifications for considering upgrades.

        Attached is a blank template example of how we're currently using a background for a certificate on another LMS platform. Not a perfect 1:1 on scaling, but should give you some idea of layout/positioning. The typical variable text elements (course name, user name, completion date, etc) are configured in their supplied editor, but you can sort of get the idea from here. I'll probably design something with more text real estate for next iterations. :)

        One element that would really be helpful too that I'll mention is some control over the fonts - a lot of editors stick you with only a few generic ones to choose from. If it's possible to leverage other ones via upload or however else, it'd be a game changer.