Forum Discussion

KatiePeterson-0's avatar
KatiePeterson-0
Community Member
2 years ago

Reach 360

Is anyone else getting an error when trying to publish with Reach 360? 

rise 360
  • GrenForonda's avatar
    GrenForonda
    Staff
    2 years ago

    Hi Katie!

    As discussed in the support case, we see this error/issue if you are publishing in Rise 360 to Reach 360, but you don’t have a Reach 360 trial (or subscription) yet. We’re working on a fix so you’ll see more information about Reach 360 instead of an error page. We'll keep you posted on any updates on this fix.
     
    If you'd like to try out and publish to Reach 360, you can fill out the Reach 360 Trial Request form below, and we'll set you up with a 30-day trial.
     
    Let us know if you have additional questions or clarifications! 
  • Chris-Santos's avatar
    Chris-Santos
    Staff
    2 years ago

    Hi Katie,

    Thanks for creating a case with us regarding your Reach 360 publishing errors.  One of my colleagues should contact you soon to help with this issue.  For your reference, here's your case number: 03630275.

  • GrenForonda's avatar
    GrenForonda
    Staff
    2 years ago

    Hi Katie!

    Good news! We've fixed the issue/error when publishing to Reach 360 when you don't have a trial or subscription yet. You should now be redirected to the Reach 360 Trial Request Form. You will need to refresh your page first, then try publishing to Reach 360 again in Rise.

    Let me know if you are still getting the error, or if need any further assistance with publishing to Reach 360.

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