Forum Discussion

DonyaleLiverpoo's avatar
DonyaleLiverpoo
Community Member
4 years ago

Record button showing in screen recording.

I have been having quite a lot of problems with the settings for my screen recordings.  When I record my screen, the record bar is showing in the final recording as shown below: 

 

 

 

Any ideas why this is happening?  I have recorded a ton of videos previously and not had this issue.

I have been screen recording in Articulate and editing in Camtasia.  If I screen record in Camtasia, the ratio aspect seems to be off despite following the same procedure.  Any ideas?

storyline 360
  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    4 years ago

    Hi, Donyale.

    Thank you for reaching out and sharing the details and the screenshot of what you're experiencing!

    I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail. 

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