Forum Discussion

SevilayEzbid908's avatar
SevilayEzbid908
Community Member
7 years ago

Recording screen issues

Hi, I am recording screen of a new tool online, somehow my recordings are showing duplicate images as shown below.  I even disconnected my dual monitors, thinking the issue might be related, but i...
storyline 360
RHoisan's avatar
RHoisan
Community Member
6 years ago

Thanks, Ren.

Yes, Phil has identified this as a potential software bug. 

For everyone having this 'double BG' issue with screen recordings - from my experience it happens whenever I have some slides recorded and resized and then I try to import another recording (also resized) in my project. Where the final .story is larger than the original recordings. So basically 'combining' recordings after they were resized into a diff .story size gives the error. 

The good news is that I found a workaround.

Instead of using the 'Import' option to import recorded slides in my project, I open the second .story file WHILE I have the one I'm working on also opened and just COPY/PASTE the slides I need from one project to the other. No more double backgrounds. 

I already explained this to Phil but I'm just sharing here in case someone can use the tip. It took me some time to discover it :)

Cheers,

Robert