Forum Discussion
Recording screen issues
Hi,
I am recording screen of a new tool online, somehow my recordings are showing duplicate images as shown below. I even disconnected my dual monitors, thinking the issue might be related, but i...
Ok, I'm seeing lots of people with the same issue, but I cannot find a fix posted by Articulate staff. I'm having the same issue, although my screen recording includes the red box indicating the supposed recording boundaries as well as the toolset (i.e., record button, etc.). Why does Storyline allow me to set the recording boundaries then record outside of those boundaries, and how is this issue remedied? There are plenty of examples in this thread. What's the solution???
Thanks for reaching out, Mary. I'm sorry you're experiencing a similar issue.
- Do you have multiple displays or single? What is the scale set to on the display(s)? You can check by right-clicking on your Windows desktop and choosing "Display Settings."
From here, I want to enlist help from our Support Engineers to work with you directly to find a fix, so I've opened a support case on your behalf. We'll reach out via email soon!
