Forum Discussion
Recording screen issues
Hi there,
Happy (belated) New Year everyone.
After returning from the festive break I too have run into this issue, the last screen recording I performed was around Oct/Nov last year and everything was working perfectly. I've tried absolutely everything that I can think of, from setting the scaling to 100%, using different resolutions, setting the project to a specific size and selecting this from the present prior to recording, downgrading from tri monitor set up to dual and eventually down to a single monitor. I'm running a Dell XPS 13 9310 (beefy laptop), made sure all drivers and firmware including windows updates are all up-to-date. Yes, I even rebooted the laptop with just a single monitor connected, nothing seems to work.
I do recall SL360 had some recent updates, I wonder whether one of those introduced this bug.
Anyway, I've logged a case with support, waiting to hear back.
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