Hi, I am recording screen of a new tool online, somehow my recordings are showing duplicate images as shown below. I even disconnected my dual monitors, thinking the issue might be related, but it did not solve the issue. Please help if you have seen and resolved the issue before. Thank you.

Thank you Becca. One of the things I find frustrating in this forum is that I see a lot of related questions posted without the resolutions being posted as well. This means many users can add to the thread with similar issues, but still have to keep searching and scrolling many posts before they find an answer. It would be really helpful, for example, if staff said to unplug any additional monitors instead of asking every poster if they are using dual monitors. The solution there is implied of course but it's better if it's stated. :) After unplugging my additional monitor, I still had issues, but by selecting one of the preselects other than full screen, I got the capture I needed. I just had to select the preset then resize the window of the app I was recording to fit the boundaries Storyline gave me. Here the article link Articulate Support just sent me. It wasn't helpful for my issue, but I can see that it might help others. https://community.articulate.com/articles/a-useful-technique-for-recording-high-resolution-screencasts-in-storyline-360 I'm also fortunate that I don't need any white space around my recording to add notes because the workarounds listed above seemed really wild! Here's a video I came across in my initial search that shows how to record a screencast then create whitespace for notes or other added graphics. https://www.youtube.com/watch?v=1YmatLuIgaE

Hi Deanne! We've seen duplicate screen recording "backgrounds" when the recording is smaller than the story size. Does that sound like it matches your setup? Could you test a small re-recording with 100% scaling on your screen? You can change the scaling to 100% (or 96 DPI) by right-clicking on your Windows desktop and choosing "Display Settings." If this doesn't do the trick. let's enlist help from our Support Engineers! We'll have you submit a case first and then we'll continue troubleshooting from there. You can use this link to submit a case.

Hi, Emma. Thank you for reaching out! For urgent deadlines, the quickest way to receive help is by submitting a case to our Support Engineers. I'm happy to help narrow down the issue so we can troubleshoot what you're experiencing: Is the resolution of your external monitor the same as your laptop? Is the scaling set to 100%?

For those who would like to know, scaling is a setting under the Display Properties settings page. It essentially allows you to "zoom in" e.g. 125%, 150% 200% etc. This is useful if you have a monitor that is capable of very high resolutions e.g. 4K (3840x2160), at that resolution everything from your desktop to applications will appear a lot smaller if kept at the native resolution. So the ability to zoom will keep it at that resolution but make things appear bigger i.e. icons and text. And if you're using 2 monitors it will help try to keep things consistent so things don't appear small on one screen and big on the other if they have two different resolutions. Hope that helps.

try to update the graphic drivers on your computer, update windows to the latest version, as well as your recording tool. lastly test record ( windows game recorder or QuickTime recorder in mac) to see if its not buggy software you are using to record....

Recording screen issues | Articulate

25 Replies

EmmaSwingle-18c
Community Member
4 years ago
Hey Lauren - I do believe that has worked!!!!! ... thank you so much for everyone's input and support with this.
TrainingLeaseEa
Community Member
4 years ago
For those who would like to know, scaling is a setting under the Display Properties settings page. It essentially allows you to "zoom in" e.g. 125%, 150% 200% etc. This is useful if you have a monitor that is capable of very high resolutions e.g. 4K (3840x2160), at that resolution everything from your desktop to applications will appear a lot smaller if kept at the native resolution. So the ability to zoom will keep it at that resolution but make things appear bigger i.e. icons and text. And if you're using 2 monitors it will help try to keep things consistent so things don't appear small on one screen and big on the other if they have two different resolutions. Hope that helps.

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Recording screen issues

25 Replies

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