Replay - not capturing whole screen

I have this same issue. I think it has to do with the size of my screen. Would love to hear about a solution; I haven't really had the time to explore resolutions, etc.

Hi Beth and Carolyn,

We've had a few folks run into similar, and there are two tips I'd have you look into: 

• Check the DPI/resolution of your screen. Use as close to 100% as possible 
• If using two monitors, disable one monitor while recording.

Let me know if that helps, or if you're still running into trouble! 

Wanted to reply in case anyone else runs across this.

Per Ashley's suggestion, I made the scale 100%, which didn't make the change I needed. So I also changed the resolution down to 1920x1080. And that worked! I did not need to disable the second screen.

nothing works for me. disables other screens. scale changed to 100%, a resolution to 1920X1080... records half a screen and mouse clicks doesn't correspond on the recording.

I'm running into a similar issue. The first time I recorded, my video was full screen but my mouse clicks were off center. I followed advice here to adjust the scale of my display to 100%. That made my mouse clicks show up in the right place, but now there's a background bar around the browser even though that doesn't show up when I'm recording (that happens whether I change my resolution, disable second display, or whatever). Is there a good fix here?

Hi Anne,

I'm sorry you're having an issue with screen capturing! I opened a support case on your behalf. You will be hearing from our support engineers via email in one business day.

Thanks for reaching out!